Understanding reconciliations

Reconciliations allows buyers to adjust respondent statuses during or after fielding their survey. If a respondent's answer(s) fail your quality checks, you change those statuses from complete to terminated, which in turn affects invoicing. Every reversal must include a reason code, and Cint reserves the right to request supporting documentation or overturn any reversal that lacks a valid reason. For complete guidelines, see Cint's reconciliation policy.

The reconciliation window

Each respondent ID (RID) has its own deadline based on the timestamp of that individual completion — not the overall project or target group completion date. Buyer's have until end of day on the 25th of the month to reconcile any RIDs from the month before. At midnight on the 26th of the month, those RIDs will be outside their reconciliation window and be considered expired.

Here is a reconciliation window example:

Completion date	Reconciliation deadline
April 1st-30th	May 25
September 1st-30th	October 25
October 1st-31st	November 25

The Cint Exchange operates in the Central Time Zone.

Submission types

There are two ways to structure a reconciliation submission, and the right choice depends on whether it is easier to describe what you want to keep or what you want to remove.

Type	What you submit	What happens	Use when
Rejected completes	A list of specific RIDs, each paired with a reason code	Each RID is changed from complete to terminated	You have identified specific respondents who failed your quality checks
Approved completes	The full list of RIDs you consider valid for a project	Any complete RID in the project absent from your list is changed to terminated	It is easier to specify what to keep than enumerate what to remove

Both types are subject to the same reconciliation window rules and the same RID limits of 100,000.

Processing and outcomes

Reconciliation submissions are processed asynchronously. A submission moves through the following states:

Status	Meaning
processing	The submission has been received and is being evaluated
complete	All RIDs have been processed
failed	An error occurred during processing; no statuses were changed

Once processing completes, two things happen automatically:

1. The affected RID statuses are updated.
2. For each target group where a complete was reversed to terminated, quota recalculation runs. If the quota is not yet filled, the target group status changes back to live to collect the remaining completes.